I’ve worked in healthcare for years and I could pack a humpback whale full of paper shreds containing the names of people who have been screwed by the American health care system. And that’s really saying something because paper shrinks so much when it’s wet. I’ve spent hours fighting with insurance companies on my patient’s behalf. I’ll always remember the look on my coworker’s face when she walked in on me doing a happy dance because I got a treatment approved. In all fairness, the dance did involve “the swim.”
While waiting for an appointment, I struck up a conversation with the flustered woman next to me. This meeting seemed kismet when the source of her distress was revealed to be a battle with her insurance. L&I was using a loophole to avoid paying for an injury she sustained at work and her health insurance was refusing to pay because the injury was work-related. Her employer was now trying to force her into retirement because said injury was keeping her from doing her job. I shouldn’t have been surprised, but my face still contorted in a comical manner, causing her to choke on the water she was drinking. At least I was able to lighten the mood. She continued her story by saying she was afraid to retire because she didn’t know how to get health insurance. Cue my random but useful knowledge of Medicare and Medicaid. By the time she was called back for her appointment, I had helped her find a resource for free legal advice to battle L&I as well as contact information for a health insurance navigator.
I try to keep this blog humorous, but seriously I wonder how many people struggle with navigating our healthcare system without help from a random person who is socially awkward enough to break the ice and actually communicate with the person a foot away. A good question to chew on.